Help & support — Lumaria One
Help for setting up remotes, AutoMatch, catalogues, devices and scenes using the transport that is actually available on your phone and on the device you want to control.
The Spanish version is the reference text. This English version is provided for convenience.
Getting started
- Add the device and identify its type, brand or family when needed.
- Try AutoMatch or a compatible profile and confirm the commands that actually respond.
- Save the device and, if you want, combine verified actions into a scene.
Common issues
The device does not respond over IR: confirm your phone has an infrared emitter, point it directly at the receiver, and try AutoMatch or a different profile.
A network device is not found: check that phone and device are on the same local network, the device supports network control, and Android allows the access required for discovery.
AutoMatch does not find a signal: try a different speed, brand/type search or carrier tuning when those options are available in your build.
A scene fails: test each command individually and add a longer delay between steps if the device needs time to change state.
Before contacting us
- Check that you are using the newest build you have installed.
- Restart the app and, where relevant, the phone or connected device.
- Review the Android permissions related to the feature you are trying to use.
Contact support
Email lumarialaboratory@gmail.com. To help reproduce the issue, include the app name, version, phone model, Android version and the steps that trigger the problem. Attach screenshots only when you can do so without including unnecessary sensitive information.
- App
- Lumaria One
- Reference version
- 1.6.1
- Operator
- Lucky Blox S.L.U. · Lumaria Lab