Aiuto e supporto — Lumaria Player
Help for getting Lumaria Player to find local files, organise your library and work correctly with Android media controls.
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Per iniziare
- Grant only the media access needed for the files you want to play.
- Organise songs and videos with local albums, collections and favourites.
- Use system controls, headphones or compatible surfaces when Android exposes the media session.
Problemi comuni
A file is missing: confirm the file is stored locally, Android has granted the required access, and the device can read the format.
The library looks out of date: close and reopen the library view or restart the app after moving files in the system.
Headphones or car controls: Lumaria Player uses Android media controls; final behaviour also depends on the device, vehicle and Android version.
Albums and favourites are part of Lumaria Player’s local organisation. If you reinstall or clear app data, that organisation may be lost unless the build you use offers an explicit backup feature.
Prima di contattarci
- Check that you are using the newest build you have installed.
- Restart the app and, where relevant, the phone or connected device.
- Review the Android permissions related to the feature you are trying to use.
Contatta il supporto
Email lumarialaboratory@gmail.com. To help reproduce the issue, include the app name, version, phone model, Android version and the steps that trigger the problem. Attach screenshots only when you can do so without including unnecessary sensitive information.
- App
- Lumaria Player
- Reference version
- 1.2.2 / Studio 4.0
- Operator
- Lucky Blox S.L.U. · Lumaria Lab